Spectrum is a well-known brand of Charter Communications basically used to market customer cable television, telephone, and Internet provided by the company, and also known with the Time Warner Cable. But sometimes you may come across a few issues like “No connection”, which can be simply recoverable if you get Charter customer service. In addition, solve your issue by below-given methods.
First of all, verify connections:-
Step-1: Check that one end of the coaxial cable is strongly connected to the wall outlet as well as the other end is strongly connected to the modem.
Step-2: Securely connected the power cord
Step-3: Check Ethernet cable is connected to the Ethernet port of modems.
Step-4: In case you are using a router, simply verify that the Ethernet cable is connected to the router’s Internet securely, modem port or WAN.
Step-5: Reboot your router/ modem
Restart your Modem Or Router:
Step 1: Sign in with the My Account.
Step 2: Find and Activate Troubleshoot Services on the main screen.
Step 3: Choose the tab Troubleshoot
Step 4: From the drop-down “Which service are you having an issue with?” Select Internet.
Step 5: Click the Troubleshoot button, if you have more than one modem for the appropriate modem.
Step 6: Choose a symptom from the list.
Step 7: Select the button “Reset My modem”.
If you found above-given steps tricky to follow then get real-time help from experts via the toll-free Charter spectrum phone number, which is listed on Mycustomerservice directory.