eBay is one of the largest online stores to connect consumer to consumer and business to customer. There could be many reasons for which an eBay user account gets blocked/suspended/holds/restricted. When an account is marked as “Suspended”, it means your account got blocked, but all suspensions are not the same. There are some common reasons why an eBay account gets blocked including a suspected account takeover or limiting the account for repeated policy violations. So, if you are looking for How to Unblock My eBay Account here are some solutions that you can give a try.
If you want to know How to Unblock My eBay Account, it is necessary to know that whether your account got suspended/held/restricted or some other issue is there.
Table of Contents
Reasons for eBay Blocked Account
Ø Not paying fees on time
Ø The payment method is out of date (credit card expired)
Ø Violation of a policy
Ø Listing an item that isn’t allowed, such as a counterfeit handbag
Ø Using photos that aren’t allowed (stolen from another user, non-authorized stock photos)
Ø Offensive material
Ø Recalled items
Ø Drugs and drug paraphernalia
Ø Hazardous materials, such as homemade weapons or explosives
Ø Alcohol
For every above-mentioned reason, there are specified methods to block your account. So, to solve the issue it is really important to know the root cause of the trouble.
Holds
Your account might get blocked for some minor issues such as expired methods of payment, late payment, etc. These minor issues are known as Holds and can be easily resolved by paying your bill or by updating payment methods.
Restrictions
Another reason for a blocked account could be that you are not meeting the required performance standards as a seller. In such cases, eBay might restrict your account from selling certain goods or put your placement in lower search results. To solve this issue the only requirement is to meet eBay’s standards or measures.
Suspensions
Suspensions stated that the seller is selling some illegal merchandise or involved in hate speech then the account gets suspended.
To Unblock blocked eBay account here are some prominent solutions to solve the issue. There are instances, your account may not be in a “Suspended” status, but due to some restriction by the seller on bids or purchases from buyers might show the account as “Blocked”. Though there could be some other reasons, and depending on the reasons why an account was blocked, account owners can take the required steps to unblock the account.
How to unblock the blocked eBay account
Ø Account Suspended Due to an Account Takeover
Ø First, go on the eBay website and click on the “Help” button.
Ø Then, click on the “Contact Us” button.
Ø After that, click on the link “I think someone used my account” button.
Ø Now, press the “Chat with Us” button or choose to speak with a live customer support agent who will assist you in recovering your account hassle-free.
Other Reasons for Account Suspended
Ø First, log in to your eBay account and then click on “Help”.
Ø Now press on the “Contact Us” button and click on “Suspended” in the “Ask” space.
Ø Then, press on “Email Us” button and then send a message to eBay Customer assist about the issue you are facing in your eBay account.
Ø Now wait for an email from eBay’s response: This email has all the necessary instructions that you need to follow to unblock your account.
Blocked when buying or Bidding
Ø If this is an issue then you must press the “Ask a question” link at bottom of the item’s page.
Ø Now scroll down on the page and then click “Contact Seller”.
Ø Then, in the message space to the seller mention “blocked” error in details that you face while bidding or attempting to purchase their items.
Ø Now, wait till the seller responds. In this issue, the sellers had placed some restrictions on certain buyers from bidding or buying their items. In their response, they will let you know if these restrictions can be lifted for your account or not. If got lifted then, you can proceed to buy or if not get lifted then, the seller will mention to you the reason why your account can’t purchase a certain item.
If you are an eBay user then a blocked account may cause a serious issue for you. So, it is advisable to keep a check on the updated policy of eBay. In case of any further issues in How to Unblock My eBay Account, you can connect with Mycustomerservice.org for more information know about the issue.
See also – How do i reset eBay account password
how to get back your suspended ebay account
Know-How Do I contact eBay Customer Service Live person