Amazon Prime offers thousands of amazing movies and series which you can enjoy watching anywhere anytime. It can be frustrating to see Amazon Prime video not working on a smart TV or other devices, but don’t panic; you can easily and quickly fix it at home, whether it’s on your phone, PC, or smart TV.
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Why Amazon Prime Video Is Not Working on My TV
There could be a number of reasons that may affect prime video not working on smart TV. Amazon Prime Video, like most streaming services, usually works without a hitch. However, it is unavoidable that you will encounter some form of the problem at some point – that is just the nature of technology.
The most obvious cause for Amazon Prime not working is your account status. You’re presumably aware that Amazon Prime Video isn’t entirely free. You’ll be able to access it through either an annual Amazon Prime subscription or a monthly video-only subscription.
What to Do If You Encounter Amazon Prime Video Not Working
Whenever you find your Amazon prime video not working on laptop or any other device you use, the following procedures will help you effectively and instantly. So let’s get started discussing one-by-one.
1. Restart Your Devices
Restarting your device is the first step in resolving amazon prime video not working on jvc smart TV, mobile phone, or PC. This ensures that the problem was not caused by a transitory flaw in the system. It will restart your internet connection and reconnect you to the Prime Video servers after refreshing the system.
To fix Prime Video not working on TV, simply restart it by unplugging and reconnecting it to the power supply. Try opening Amazon Prime Video again when the TV boots up to see whether it works.
The same is true for your smartphone or PC. Simply shut it down and restart it to see if it resolves the issue.
2. Verify If Your Amazon Prime Video Account Is Active
Following that, you must check that your Amazon Prime Video account is active. As you are surely aware, not all of the videos on Amazon Prime are free. As a result, if your subscription has expired, you will be unable to watch certain of your favorite shows. Whether you have a monthly or annual membership, you must still validate the status of your account.
Follow these steps to confirm the status of your Prime Video account:
- Go to Amazon’s Your Account page.
- Navigate to your Prime Video Settings.
- You can manage your account settings and subscription status from there.
If your subscription has expired, please re-subscribe to continue watching Prime Videos. Furthermore, make certain that you are not utilizing your Amazon Prime Video account on several devices. You can only use the same account on two devices at the same time. If you’ve linked it to more than two devices, please sign out on the others.
3. Check to See If Your Web Browser Or App Is Up To Date
Another reason Prime Video may not work on your device is an out-of-date browser or app. If you’re using a PC to watch Amazon Prime, make sure your browser is up to date. If you’re attempting to watch from your phone or TV, make sure you’re running the most recent version of the Prime Video app.
If you’re facing the issue of amazon prime video not working on chrome or any other browser, check for the most recent update in the browser settings or the App Store on your phone and TV. Install any updates that are available and restart your device. If Amazon Prime Video is still not working, proceed to the next step.
4. Reinstall Prime Video App
If the technical issue relies on prime video not working on android TV, for instance, you can try reinstalling the Prime Video app from the Play Store. This will correct any software bugs affecting the app’s functionality and reset it. Meanwhile, after the app is reinstalled, you’ll need to check in to your Amazon Prime Video account again.
On Android, follow these steps to reinstall the Prime Video app:
- Navigate to the Play Store.
- Look for Amazon Prime Video.
- Click it and then tap.
- Please wait a few seconds before tapping Install to reinstall it.
To reinstall the Prime Video app on iOS, follow these steps:
- Locate the Amazon Prime Video app on your home screen and long-press it.
- Select Delete to uninstall it.
- Reinstall the app from the App Store.
To reinstall the Prime Video app on your TV, follow these steps:
- Go to the Google Play Store to reinstall the Prime Video app on your TV.
- Look for Amazon Prime Video and uninstall it, then reinstall it.
How to Resolve Amazon Prime Video Issues on iOS
Uninstalling the app will resolve difficulties with Amazon Prime Video not working on iPhone or iPad that are not linked to your network.
- Locate and hold down the Prime Video icon.
- Wait for the program to be deleted after tapping the X.
- After that, restart your device and reinstall Prime Video from the App Store.
What to Do If I Still Find Issue with My Amazon Prime Video? If you continue to have problems with Prime Video not working on Android TV or any other portable device, you should visit the Amazon help center by logging into your account and connecting to the Amazon team via chat, which will offer you immediate assistance by Mycustomerservice.
See also – how do i sign up for amazon mytv