Amazon is a well-renowned name which provides services in the eCommerce, digital marketing, cloud computing, and artificial intelligence domain. It is a major player in the cloud computing services and digital streaming. It has revolutionized the reading with the new book app called Kindle and digital streaming with Prime Video. However, there are multiple times when the user report their issues while streaming. Amazon instant video streaming issues on the system is now considered as much common problem among the folks. This article will teach you how to resolve the streaming issues of Amazon Prime Video on the system.
Prime Video is the new service of the Amazon with enumerable TV series, movies, and videos for the users. It is available for free 1-month trial and after that in paid subscription- monthly or annually. It is compatible with all the devices. However, there are certain issues which might trouble the users like Amazon video is lagging, the video won’t play, the video keeps on skipping, and many more.
Troubleshooting Steps for Amazon Prime Video Streaming Issues on your System
- Check the required system requirements: – If you want to play Amazon Prime on your system smoothly, then you need to make sure you have a proper internet connection and the application is compatible with the browser. Just have a look at the system requirements:
- Compatible OS: Windows 7 or newer; Mac 10.7 or newer;
- Proper internet connection.
- Standard Definition (SD) videos: 900kbits/sec.
- High Definition (HD) videos:5 Mbits/sec.
- Confirm the web browser compatibility: – After checking the system requirement, you need to confirm the browser compatibility. There might be a chance that your web browser is facing glitches while streaming the videos. In that case, you need to try to use another web browser to sure about the fact that it’s not your browser fault.
List of browser version are mentioned:
- Chrome (version 59 or newer)
- Firefox (version 53 or newer)
- Internet Explorer (version 11 or newer)
- Microsoft Edge on Windows 10
- Safari (version 10 or newer on Mac OS 10.12.1 or newer)
- Opera (version 37 or newer)
- Resolve the Silverlight issue: – When you are using Safari OS or the previous versions of the Internet Explorer which does not support HTML5 then you need to go for installing Microsoft Silverlight plugin to properly play the videos on the browser. For fixing the video streaming issues, you need to clear the Silver-light application storage with the correct steps:
- First, click on the “Prime video player” window.
- Next, click on the “Silverlight” option.
- After that, select the “Application Storage” tab.
- Next, try to check on the “enable application storage” option.
- Now, you need to visit the “Website” column and choose the correct URL.
- At last, click on the “Delete” option.
- Try to reset the DRM licenses: – DRM (Digital Rights Management) is the usable control technologies which are set by the content owners. So, in case your system encounters some settings modification or some intermittent issues, then its due to the DRM technology.
To manually reset the DRM Settings on your system:
- Try to locate the hds file on your system with the respective Windows OS versions.
- Then, you need to rename the mspr.hds file to some other name but don’t delete the file.
So, these are some simple steps for resolving Prime Streaming Issues. We hope that the steps explained above have assisted you properly in resolving the issue quickly.