Table of Contents
What Should You Do When You Get Your ProtonMail App Not Working?
ProtonMail is a popular encrypted end-to-end user interface that has been known for its exceptional email service and, with its secure email app for mobile devices, brings you a modern user-based platform with a full set of the innovative customizable swipe gesture. But there are times when you might face the issue of why my ProtonMail email not working for several reasons. Whether it’s due to server failure or there could have been any technical glitches occurred in your mobile device, you will never know as anything could it be.
Here in this post, we have provided some of the technical reasons for why you have to face the problem of ProtonMail Not working or responding properly. Then, we will discuss the methods by which you can easily fix this issue out of your system.
Technical Reasons to Get ProtonMail App Not Working/Responding
- Your Mobile data might not have been turned on while accessing the ProtonMail app.
- There could be a chance of the ProtonMail server itself down for a while.
- The complaints regarding the issue of ProtonMail email service not working with your account password may come if your account has been hacked.
- An outdated or older version of the app is being used for a long.
Basic Technical Protocols to Fix ProtonMail App Not Functioning Currently
- Check Your Mobile Data
Though it is un-necessary to look at, but sometimes, users while turned off mobile data, try using the app to check new mails. So before going by anything else, check the basic usability first.
- Go with ProtonMail Password Recovery
If your password has not been taken by the ProtonMail server, then there could have a chance of your account is being hacked. So you must recover your account password as soon as possible before it’s too late. So to get away from ProtonMail sign in problems with the password, follow the steps down below:
- On the ProtonMail login page, tap on the “help” link located just under the Login button.
- Choose “RESET PASSWORD” option.
- Enter your username and recovery email in the provided fields and tap the button – RESET PASSWORD.
- Once you do that, a reset code will be set into your recovery mail address. Next, enter the code and proceed.
- Provide a new password twice and proceed into your account once again.
- Update Your ProtonMail App
Any older version or outdated app, if you are using, you will face several technical glitches. So better if you update the app you have installed in your mobile device – or, you can try reinstalling the ProtonMail and try signing in.
How to Speak to a Live Agent Working on ProtonMail?
If you want assistance regarding the ProtonMail problems with webmail today, reach out from Mycustomerservice to protonmail executive team straight away. Once you connected, one of the live agents would walk you through the quick resolutions.